Privacy and Dignity: Always knock and wait for permission before entering an apartment, even in non-emergency situations. Speak to residents as adults; avoid "elderspeak" (infantilizing tone/language).

Confidentiality (HIPAA/Privacy): Resident health information, financial status, and personal history are strictly confidential.

Wellness Checks: Define a standard "check-in" procedure. If a resident has a daily check-in (e.g., pulling a daily cord or responding to a text/call)
and fails to do so, staff must:
1. Attempt to call the resident’s primary phone.
2. Attempt to call the resident’s designated emergency contact.
3. Perform a physical welfare check by entering the unit.
Service Requests: Maintenance requests must be logged in a central tracking system. Staff should provide a 24-hour notice before entering a
unit for non-emergency repairs, unless the resident has requested otherwise.
Professional Boundaries: Staff are prohibited from accepting gifts, loans, or being named in a resident’s will or power of attorney.

Emergency Response: In the event of a medical emergency (fall, chest pain, confusion):
1. Call 911 immediately.
2. Notify the community manager or on-call supervisor.
3. Secure the resident’s apartment if they are transported to the hospital.
4. Contact the resident’s designated emergency contact/family member.
Fire Safety: All staff must be trained on the location of fire extinguishers, evacuation routes, and how to assist residents with mobility aids
(wheelchairs, walkers) during an evacuation.
Unauthorized Access: Staff must challenge or ask for identification from any visitor or contractor not registered at the front desk.

Family Engagement: Establish clear protocols for when and how to involve family members. Generally, keep family informed regarding facility
updates, but maintain resident privacy unless the resident has signed a HIPAA release.
Conflict Resolution: If a resident is causing a disturbance or violating community rules, address it with a "kind but firm" approach. Document
the conversation in the resident’s file and notify management if the behavior persists.

Incident Reporting: Any "near-miss" (a fall without injury) or actual injury must be documented within 4 hours. Documentation must be
objective—focus on facts, not interpretations.
Reporting Abuse/Neglect: All employees are typically Mandated Reporters. If you suspect a resident is experiencing abuse, neglect, or
exploitation (financial or physical), you are legally required to report it to Adult Protective Services (APS) or the appropriate state authority.